Refund policy

Return Policy

At Pyra Cell, we want you to be completely satisfied with the power output, build quality, and field performance of your charging gear. If an item does not suit your everyday carry or emergency power setup, we offer a comprehensive return window. Due to strict transportation safety regulations regarding lithium batteries, potential short-circuit hazards, and electronic integrity, please review our return conditions below carefully.

1. Return Window

Customers have the right to request a return within 30 days from the documented date of delivery. Return requests submitted after this 30-day period will not be accepted.

2. Return Eligibility and Conditions

To qualify for a valid return and subsequent refund, your items must strictly adhere to the following criteria:

  • The power bank, solar charger, GaN adapter, or magnetic wireless pack must be completely unopened, unused, unpowered, and in its original, factory-sealed condition.
  • Lithium Safety & Shrink-Wrap Notice: For transportation safety and battery integrity standards, power banks cannot be returned if the outer factory shrink-wrap, transparent safety tape, or tamper-evident seal has been peeled, sliced, or opened. We strictly cannot accept power banks that have been cycled, recharged, or exposed to external equipment.
  • The product casing must be 100% free of scuffs, scratches, dust, pocket lint, corner drop abrasions, or connector pin wear.
  • All original packaging, molded protective blister trays, USB-C to USB-C charging cables, carabiner clips, port dust covers, and printed user manuals must remain completely intact within the original retail box.
  • Items showing signs of outdoor weathering, opened silicone port flaps, heat exposure, dropped corners, or damaged retail cartons will be strictly rejected during our quality inspection.

3. Return Shipping Costs

The customer is responsible for paying all shipping costs associated with returning their items. Return shipping costs are non-refundable. Due to federal shipping carrier restrictions regarding the transit of standalone lithium batteries, returns must be packaged securely in accordance with carrier lithium labeling requirements using a trackable shipping service, as Pyra Cell cannot guarantee receipt of returned items without tracking proof.

4. How to Initiate a Return

  1. Contact our customer support team at support@pyracell.store within 30 days of delivery. Please include your order number, charging device model, and reason for return.
  2. Our support team will review your request and provide you with an authorized return warehouse address, an RMA number, and specialized lithium-battery shipping instructions.
  3. Do not mail your items back to the address printed on the original shipping label or our corporate administrative address. Returns sent to unauthorized addresses cannot be processed.

Refund Policy

This Refund Policy details our procedures regarding order cancellations and the financial resolution of authorized returns.

1. Order Cancellations and Modifications

  • If you need to cancel or modify your order (such as changing a battery capacity, charger wattage, or delivery address), contact us immediately at support@pyracell.store.
  • We enforce a strict 1 - 2 hour cancellation window from the exact time of purchase.
  • Once this window has passed, your order is automatically transmitted to our specialized fulfillment network and cannot be altered or canceled. If you no longer want the items, you will need to accept delivery and follow our standard Return Policy.

2. Inspection and Approval Process

Once your returned package arrives at our designated logistics facility, our battery hardware and safety inspection team will examine each unit to verify compliance with our return conditions (unbroken factory security seals, pristine unblemished casing, complete cable kits, zero signs of electrical cycling, and undamaged retail box). Following inspection, we will send you an email notifying you whether your refund has been approved or rejected.

3. Refund Timing

If your return is approved, your refund will be processed immediately. The funds will automatically be credited back to your original payment method (e.g., Credit Card, PayPal) within 3 to 10 business days.

4. Delayed or Missing Refunds

If you have received an approval notice but have not seen the credit reflected in your account:

  • Check your bank account or credit card statement again.
  • Contact your bank or financial institution, as processing times vary before funds officially post.
  • If you have completed these steps and still have not received your refund, please contact us at support@pyracell.store for further assistance.